Frequently Asked Questions

Who operates MIKECLUB?

MikeClub.COM is operated by LOVEDOLL LLC, a United States registered limited liability company.

Where do you deliver?

Our initial delivery area is the 48 contiguous United States and Washington, D.C. Available services and any address restrictions appear at checkout.

When will my order ship?

Check the dispatch estimate on the product page and at checkout. Dispatch is when your order is handed to the carrier; transit time follows dispatch. Read Shipping & Delivery for delay and cancellation options.

Which payments do you accept?

The methods available for your order are displayed at checkout. A payment provider logo elsewhere on a page does not mean that method is available for every order.

Can I change or cancel an order?

Contact us promptly with your order number. We can make changes only while an order can still be amended or stopped. Once it has shipped, the returns process applies.

What is the return window?

Request a change-of-mind return within 30 days after delivery. Items must be unused and complete. There is no restocking fee. You pay return shipping for a change of mind; we cover return shipping for a defective, damaged, or incorrectly supplied item. See Returns & Refunds for details.

How do I choose a size or specification?

Compare the product's measurements and intended use with your needs. If a required specification is missing, ask us before ordering. Do not assume that a product is suitable for climbing, rescue, life support, medical treatment, or another specialized activity unless its listing and instructions expressly establish that use.

What if an item arrives damaged or seems unsafe?

Stop using it and contact us with your order number and a description of the problem. Keep the product and packaging while we help arrange the appropriate resolution.

How can I contact you?

Use the contact form on this website. Include your order number for order questions and never send payment credentials or passwords.